A side-by-side comparison of two live chat tools, based on the 18,046 Live Chat sites tracked by Site Stats Database.
Last updated
| Metric | Help Scout | Zendesk |
|---|---|---|
| Websites | 731 | 1,108 |
| Market share | 4.1% | 6.1% |
| Share of top 10K sites | 0.06% | 0.11% |
| Share of top 100K sites |
| 0.14% |
| 0.21% |
| Rank | #6 | #5 |
|---|
| Median DR | 48 | 41 |
|---|
| Average DR | 46 | 42 |
|---|
| Median keywords | 1,611 | 1,469 |
|---|
| Median referring domains | 726 | 719 |
|---|
| Median domain age | 14 yrs | 16 yrs |
|---|
| Average domain age | 15 yrs | 17 yrs |
|---|
| Average monthly traffic | 72,491 | 79,580 |
|---|
| Combined monthly traffic | 52,990,859 | 88,174,187 |
|---|
A site runs one live-chat tool, so Help Scout and Zendesk are mutually exclusive.
Monthly snapshots of each segment, 2026-06 to 2026-07. Website counts move when our catalog grows; the share of tracked sites is normalized, so it only moves when real prevalence changes.
Websites
Share of tracked sites
Combined monthly traffic
731 websites · rank #6
Top industries
Top markets
1,108 websites · rank #5
Top industries
Top markets
Zendesk is used by more websites in our catalog: 731 use Help Scout and 1,108 use Zendesk.
Help Scout sites have the higher median Ahrefs Domain Rating (Help Scout: 48, Zendesk: 41).
Between 2026-06 and 2026-07, Help Scout went from 0.11% to 0.08% of all tracked sites, while Zendesk went from 0.16% to 0.13%. Help Scout is gaining ground faster in our index.
No. A site runs a single live-chat tool, so Help Scout and Zendesk are mutually exclusive.
Adoption is counted from Site Stats Database's own crawl; Domain Rating comes from Ahrefs and traffic from DataForSEO. Figures reflect the sites we track and refresh at least monthly.
Citation
Site Stats Database. "Help Scout vs Zendesk." Site Stats Database, July 1, 2026. https://sitestatsdb.com/technologies/live-chat/compare/help-scout-vs-zendesk
Site Stats Database tracks 731 websites using Help Scout and 1,108 using Zendesk, each enriched with full monthly traffic history, authority, keywords, referring domains, and the complete detected tech stack. We detect every live-chat tool by crawling each site's HTML, response headers, and DNS; traffic and SEO metrics come from DataForSEO and Ahrefs. Everything refreshes at least monthly.
See plans & pricing| English |
| 86 |
| 452,545 |
| 63,109 |
| 10 yrs |
| 3,822,169 |
| Help Scout |
| dogacademy.org | English | 62 | 76,413 | 1,728 | 14 yrs | 2,956,853 | Help Scout |
| everloved.com | English | 74 | 284,010 | 7,041 | 25 yrs | 2,593,008 | Help Scout |
| pcmatic.com | English | 65 | 12,555 | 1,963 | 26 yrs | 1,158,090 | Help Scout |
| 90daykorean.com | English | 59 | 26,403 | 5,709 | 12 yrs | 1,122,598 | Help Scout |
| fontawesome.com | English | 93 | 33,578 | 142,135 | 13 yrs | 791,840 | Help Scout |
| webscraper.io | English | 64 | 1,775 | 1,915 | 11 yrs | 764,676 | Help Scout |
| aerolopa.com | English | 52 | 30,070 | 1,711 | 5 yrs | 667,556 | Help Scout |
| smarty.com | English | 71 | 18,801 | 2,513 | 30 yrs | 663,330 | Help Scout |
| English |
| 88 |
| 377,302 |
| 55,747 |
| 25 yrs |
| 6,952,229 |
| Zendesk |
| maine.gov | English | 89 | 346,949 | 71,804 | 24 yrs | 5,805,184 | Zendesk |
| bonnieplants.com | English | 69 | 97,399 | 7,641 | 28 yrs | 2,994,451 | Zendesk |
| ukcdogs.com | English | 75 | 18,207 | 5,261 | 27 yrs | 1,894,666 | Zendesk |
| thetreecenter.com | English | 58 | 104,437 | 8,162 | 12 yrs | 1,407,888 | Zendesk |
| circuitoftheamericas.com | English | 72 | 14,842 | 5,840 | 15 yrs | 1,337,503 | Zendesk |
| tintdepot.com | English | 44 | 6,825 | 658 | 17 yrs | 1,101,093 | Zendesk |
| springfield-armory.com | English | 71 | 22,128 | 3,945 | 30 yrs | 1,029,723 | Zendesk |
| americantrucks.com | English | 70 | 214,183 | 6,114 | 27 yrs | 1,003,757 | Zendesk |