Freshchat vs Help Scout

Help Scout is used by more websites in our catalog: 667 use Freshchat and 731 use Help Scout.

Help Scout sites have the higher median Ahrefs Domain Rating (Freshchat: 42, Help Scout: 48).

Between 2026-06 and 2026-07, Freshchat went from 0.10% to 0.08% of all tracked sites, while Help Scout went from 0.11% to 0.08%. Freshchat is gaining ground faster in our index.

No. A site runs a single live-chat tool, so Freshchat and Help Scout are mutually exclusive.

Adoption is counted from Site Stats Database's own crawl; Domain Rating comes from Ahrefs and traffic from DataForSEO. Figures reflect the sites we track and refresh at least monthly.